Recognise the request
Identify the customer, delivery place, products and requested quantities.
ERP integrations
Connect customer requests to your order system.
Keep the tools your team already uses. Outlook, Gmail and WhatsApp can bring requests into Offload. We have validated a connection to SAP. If you use another order system (ERP), we can review how it could connect.
What connects
Start with the systems you already use.
Here is what is supported today and what we would confirm with your team.
| Your system | Where we are | What we would confirm |
|---|---|---|
 | Validated with Offload | Which customer, product and order details your SAP setup needs, and when an approved order should be sent. |
| Other order systems (ERPs) | Let’s explore your ERP | Tell us which system you use and how orders are entered today. We’ll review its connection options and the information it needs. |
 Outlook  Gmail | Supported connectors | Connect your Outlook or Gmail mailbox. We’ll agree mailbox permissions, team responsibilities, and how incoming requests and attachments enter your order workflow. |
 WhatsApp | Supported channel | Connect through the official WhatsApp Business Platform API for a stable foundation for business messaging, or a third-party connector for group conversations. We’ll help you choose the setup that fits your workflow. |
Make sure the right information reaches the right place.
We agree how the details in a customer request become the details your team checks and your business system receives.
Prepare the order
Agree how prices, delivery instructions, changes and missing details should appear in the draft.
Send it after approval
Confirm who approves the order and what staff see if the receiving system rejects it.
Start with the ERP you use today
You don’t need technical documents for a first conversation. Tell us the name of your business system and show us how an order is handled today. We can work through connection details with your system administrator or ERP partner.
Helpful details, when available
- Your ERP product and version, plus the person responsible for it.
- Available API documentation and any restrictions on access.
- A description of your existing order-entry and approval process.
- A list of required order fields and common exceptions.
Start with the process and data structure. Share sensitive access credentials only through an agreed secure implementation channel.